Privacy Policy & Website Terms of Use

1. About this policy and who we are

Migration Unity (ABN 85 757 205 854) is a registered migration agency that provides immigration assistance under the Migration Act 1958 (Cth). Our Registered Migration Agents are regulated by the Office of the Migration Agents Registration Authority (OMARA) and are bound by the Code of Conduct for registered migration agents.

Where this policy refers to “we”, “us” or “our”, it means Migration Unity.

We are committed to safeguarding your privacy and handling your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are also bound by our duty of confidentiality under the Code of Conduct.

This policy explains how we collect, use, disclose, store, and secure your personal information, and the terms on which you may use this website. Your use of our website and our services constitutes your acceptance of this policy.

Information on this website is general in nature only. It does not constitute migration advice and does not take account of your individual circumstances.

Your services will be processed in accordance with the laws of Australia.

2. Website usage terms

By accessing our website, you agree to the following terms:

1. content on this website is for general informational purposes and may change without notice
2. while we strive for accuracy, completeness, and currency, we do not guarantee these. Reliance on the information provided is at your own risk
3. information on this website is not professional migration advice. For advice that applies to your specific circumstances, please book a consultation with one of our Registered Migration Agents
4. unauthorised use of this website may give rise to claims for damages or constitute a criminal offence

3. Dealing with us anonymously

You may make a general enquiry with us anonymously or using a pseudonym. However, we will usually be unable to provide migration assistance, act on a matter, or lodge an application on your behalf unless you identify yourself, because identity verification and accurate personal information are required by law and by the Department of Home Affairs.

4. The information we collect

We collect personal information necessary to deliver our services. This may include:

1. names and contact details (email, phone, address)
2. identity documents and information (for example, passport, date of birth, visa history)
3. information relevant to visa, sponsorship, skills assessment, citizenship, or related migration matters
4. employment, financial, family, and travel information relevant to your matter
5. sensitive information (for example, health information, criminal history information, or biometric information) where it is necessary for your matter and where it is collected with your consent or as required or authorised by law

5. How we collect information

We collect information directly from you through:

1. forms and enquiries submitted on this website
2. bookings made through our consultation booking system or third-party platforms
3. email, telephone, and social media interactions
4. visa, skills assessment, sponsorship, or citizenship application processes

We may also receive information from third parties where this is necessary for your matter, including from your employer, sponsor, family members, or professional bodies (for example, skills assessing authorities). We will let you know where practicable when this is happening.

If you do not provide the personal information we request, we may be unable to assess your eligibility, act on your matter, or lodge an application on your behalf.

6. Cookies and website analytics

Our website uses Google Analytics and similar technologies to collect non-personal statistical data to help us improve user experience. Cookies record browsing activity and help the website function correctly.

1. by using this website, you consent to the use of cookies and related technologies
2. you may opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on, and you can manage or disable cookies through your browser settings

Refer to Google’s Privacy Policy for additional information about Google’s handling of data.

7. How we use your information

We use your personal information to:

1. provide our migration services and respond to your enquiries
2. communicate updates about your visa, sponsorship, skills assessment, citizenship, or related matter
3. carry out conflict checks, identity verification, and other regulatory steps
4. send you administrative messages, reminders, and (where you have consented) promotional content about our services

8. SMS, WhatsApp and email communications

By submitting your personal information through the website or in the course of engaging us, you consent to receive SMS, WhatsApp and email communications from us, including important matter updates, reminders, and promotional content. You can opt out of promotional communications at any time by emailing visas@migrationunity.com or by using the unsubscribe link in any of our messages. We handle marketing communications in accordance with the Spam Act 2003 (Cth). Please note that we may still need to send you essential communications about your matter after you opt out of marketing.

9. When we share your information

We may share your personal information in the following circumstances:

1. with third-party service providers who support our operations (for example, IT and cloud hosting providers, our practice management and document management providers, accountants, and contractors), under confidentiality arrangements
2. with government authorities, including the Department of Home Affairs and (where applicable) skills assessing authorities, State and Territory governments, regulatory bodies, and the courts, where this is required to advance your matter or comply with the law
3. with third parties connected to your matter, such as your sponsor, employer, or family members included in an application, to the extent necessary to progress it
4. with the Office of the Migration Agents Registration Authority (OMARA) where required
5. where you have otherwise authorised the disclosure in writing, or where the disclosure is required or authorised by law

We do not sell your personal information and we do not disclose your information to third parties for their own marketing purposes without your explicit consent.

10. Overseas disclosure

Some of the third-party providers we use store or process information on servers located outside Australia, and some applications and verifications require disclosure to overseas authorities relevant to your matter. As a result, your personal information may be disclosed to, or accessible from, recipients in countries outside Australia. Where this occurs, we take reasonable steps to ensure the information is handled in a manner consistent with the Australian Privacy Principles. By providing your information to us, you consent to this overseas disclosure for the purposes of Australian Privacy Principle 8.

11. Use of artificial intelligence

We may use enterprise-grade artificial intelligence tools to assist with tasks such as drafting correspondence and documents, research, and summarising information, as a productivity aid only. All AI-assisted work is reviewed and approved by a qualified Registered Migration Agent before it is relied upon or submitted on your behalf. We minimise the personal information input into AI tools and apply safeguards proportionate to its sensitivity. Some AI tools may store data on servers outside Australia, and section 10 applies. Where AI tool use forms part of a client engagement, it is governed by the terms of that engagement, and you may withdraw your consent to it at any time by writing to us.

12. Data security and retention

We use reasonable technical, organisational, and physical security measures to protect your information against unauthorised access, loss, alteration, or disclosure. Access to your information is limited to authorised personnel who need it to perform your matter.

We retain your information for as long as required to deliver our services and to comply with our regulatory and legal record-keeping obligations. Migration Unity retains records in line with the Code of Conduct for registered migration agents and our internal records retention schedule, which provides for a minimum retention period of seven years from the closure of a matter, and longer where we consider it appropriate or where required by law.

Once retention is no longer required, your information is securely destroyed or permanently de-identified.

13. Notifiable data breaches

We maintain an internal breach response procedure aligned with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). Where a data breach is likely to result in serious harm to an individual, we will notify the affected individual(s) and the Office of the Australian Information Commissioner (OAIC) as required.

14. Access, correction, and complaints

You have the right to access the personal information we hold about you and to request correction of any information that is inaccurate, out of date, incomplete, or misleading. To make a request, contact us using the details in section 17. We will respond within a reasonable time, and ordinarily within 30 days. There is generally no charge to make a request, though a reasonable cost may apply to certain access requests. In limited circumstances we may decline access or correction as permitted by the Privacy Act 1988 (Cth), in which case we will explain our reasons in writing.

If you have a concern about how we have handled your information or your matter, please contact us first so we can address it.

If your concern is not resolved by us, you can also contact the relevant regulator:

1. for privacy concerns: the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
2. for migration-services concerns: the Office of the Migration Agents Registration Authority (OMARA) at www.mara.gov.au

15. Updates to this policy

We may update this policy from time to time. The version on this page is the current version. Continued use of the website following an update indicates acceptance of the updated policy.

16. Liability and disclaimer

We do not warrant the completeness, accuracy, or currency of website content. To the maximum extent permitted by law, we disclaim liability for any inaccuracies or for any loss arising from reliance on website content. Use of this website is at your own risk. Nothing in this policy excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

17. Contact us

For any privacy enquiry, access or correction request, complaint, or other matter relating to this policy, please contact us:

Migration Unity

1. Email: visas@migrationunity.com
2. Phone (Australia): 1800 786 298
3. Phone (international): +61 3 9827 7383

Office locations:

1. Melbourne: Ground Floor, 80 Dorcas Street, Southbank, VIC 3006
2. Perth: Level 28, 140 St Georges Terrace, Perth, WA 6000
3. Brisbane: Level 19, 10 Eagle Street, Brisbane, QLD 4000

Registered Address: 2481 Gold Coast Highway, Mermaid Beach, QLD 4218

Last updated: July 2026.